NSW Fair Trading Code of Conduct for the Short Term Rental Accommodation Industry
The NSW Government has introduced a mandatory Code of Conduct for the Short Term Rental Accommodation Industry that applies from 18 December 2020. The Code of Conduct provides guidelines for guests, hosts, booking platforms, letting agents and facilitators relating to booking and staying in short-term rental accommodation in New South Wales.
The Code also establishes a complaints system, which is available to neighbours of short-term holiday letting premises, strata committees and owners corporations. These complaints will be assessed by the Commissioner at NSW Fair Trading and may result in a strike.
The Code establishes a ‘2 strikes and you’re out’ policy. Hosts or guests who commit 2 serious breaches of the Code within 2 years will be banned for 5 years. Platforms and letting agents will not be permitted to offer services to anyone, or any dwelling, that is listed on the exclusion register.
More information about the code can be found on the Fair Trading website
What are my obligations as a guest?
As a guest at one of our properties, the Code of Conduct outlines your obligations as follows:
- not making noise that would unreasonably disrupt or interfere with the peace and comfort of neighbours,
- not act in a violent or threatening manner towards neighbours and other occupants of the premises,
- respecting the accommodation and community, by not intentionally, recklessly or negligently damaging personal or common property,
- guests are responsible for the actions and behaviour of any visitors they invite to the property during their stay,
- guests are not permitted book or stay in a premises if they are listed on the NSW Fair Trading exclusion register (this also includes any visitors to the property),
- a guest must notify A Perfect Stay of any dispute or complaint about a guest’s or visitor’s behaviour as soon as possible after the dispute arises.
Agreeing and abiding to the Booking Terms and Conditions of A Perfect Stay and the terms of the NSW Fair Trading Code of Conduct for the Short Term Rental Accommodation Industry
How can I make a complaint?
A host or guest is able to make a complaint regarding a breach of the Code of Conduct. A Perfect Stay asks that hosts and guests seek to resolve the issue directly prior to contacting NSW Fair Trading.
The code does not change existing complaint handling processes for NSW Police and local councils. Contact your local council if you have an issue or complaint relating to fire safety (including overcrowding), planning approvals, parking or ongoing noise. You can contact the Quiet Neighbour Hotline on 02 6626 6888 or the police for urgent noise issues.
For more information about lodging a complaint with the Commissioner please visit the Fair Trading website.